Return and Exchange Policy

At Thalathun Wa Seboun for Perfumes, we are committed to providing a comfortable and satisfying shopping experience for our customers. Therefore, we offer a simplified return and exchange policy as follows:

1. Return Conditions:

• Customers have the right to return the product within one day from the date of purchase.
• The product must be in its original condition, unused, with all original tags and packaging.
• The return policy does not include discounted products.
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2. Return Procedures:

• To initiate a return, please contact customer service via:
  • Phone: +966570370703
  • Email: [email protected]
• Proof of purchase (invoice or receipt) must be provided when submitting a return request.
• The request will be reviewed, and if approved, the customer will receive return instructions.
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3. Product Exchange:

• Products can be exchanged within three days from the date of purchase.
• The product to be exchanged must be in its original condition, unused, with all original tags.
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4. Shipping Costs:

• If the return is due to an error in the order (such as a wrong or defective product), the company will cover shipping costs.
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5. Financial Refund:

• Upon receiving the returned product, we will inspect it, and the amount will be refunded to the original payment method within one day of approval of the return.
• The refund process may take one to three days depending on the bank"s policy.
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6. Contact:

• For any additional inquiries regarding the return and exchange policy, please contact us at:
  • Phone: +966570370703
  • Email: [email protected]

Note:

By completing your purchase, you agree to the store"s terms and conditions and the return and exchange policy.

ANPER is here to assist you in ensuring your satisfaction with every purchase!